Course Details
Course Details
Course ID
1309
Course Name
Customer Service Skills for Utilities
Contact Hours
6.0
Approved Industry
Drinking Water and Wastewater
Partner Name
Rutgers University - NJ Agricultural Experiment Station Office of Continuing Professional Education
Primary Contact
Judith Joshua
judith.joshua@rutgers.edu
848-932-7483 Ext.
Website
Description
In today's world, good customer relations are the key to success. Do you and those who work with you know what it takes to form, maintain and strengthen these ties? Developed and led by experienced water utility professionals, this course will present concepts, tips, techniques and tools to help you build and improve these important skills.
Course Level
Basic thru Intermediate
Course Content
* Utility operations and the unique customer service challenges they pose.
* customer service is everyone's job!
* how to get the best bang for the buck!
* how does it regulate and influence customer service procedures?
* People skills, including handling difficult situations and people.
Target Audience
Utility personnel - from those who work in the field to those who work in the plant. Anyone who may have to deal with customers or the public would benefit from the skills presented in this course.
Training Format
Classroom