Course Details
Course Details
Course ID
1942
Course Name
Customer Relations for Environmental Technicians
Contact Hours
7.0
Approved Industry
Drinking Water and Wastewater
Partner Name
Delaware Technical Community College
Primary Contact
Kyrstyn Hernandez
kgolacin@dtcc.edu
3022596380 Ext.
Website
Description
Each organization has its own values for quality customer service and attempts to hire employees with similar values. Participants will identify customer service expectations and build creative solutions to meet their needs. Learn how to diffuse an irate customer over the phone or in person and how your body language can enhance or discourage the process. Learn practical tools to listen effectively to customer feedback and take action to solve problems.
Course Level
Basic thru Intermediate
Course Content
1. Course Overview and Introduction to Customer Relations
2. Custome Complaints
3. Hot Buttons Dialog
4. Do's and Don'ts of Customer Service
*Verbal Communication
6. 5 Ps of Customer Service
7. Class Summary and Post Test
Target Audience
Operators, public works directors, utility supervisors, engineers.
Training Format
Classroom