Course Details
Course Details
Course ID
2297
Course Name
Effective Supervisory Communication
Contact Hours
1.0
Approved Industry
Drinking Water and Wastewater
Partner Name
CEU Plan
Primary Contact
Bill Edgar
wwedgar@ceuplan.org
352-754-1259 Ext.
Website
Description
This is part 4 of a 4 part series in "Becoming a First Class Supervisor." The series will focus on supervision and the areas associated with supervision at a treatment plant. As operators gain experience, they may want to transition to supervisory roles.
Course Level
Basic thru Intermediate
Course Content
After completing this course, the student will be able to understand how to
* Effective supervisor employee communication
* Communicate information about the company
* Promote upward communication
* Carry a conversation easily
* Avoid creating communication barriers
* Improve verbal communication skills
* Know how much people on the job should be told
* Deal with defensive commutations
* Ask questions properly
* Deliver bad news
* Use the company grapevine
* Use computers to communicate
* Listen
Target Audience
Operators interested in becoming supervisors, or supervisors desiring to improve
Training Format
Virtual Asynchronous