Course Details
Course Details
Course ID
2930
Course Name
Clarifying Performance Expectations (IN-HOUSE ONLY)
Contact Hours
4.0
Approved Industry
Drinking Water and Wastewater
Partner Name
Veolia North America
Primary Contact
Kimberly Reeder
kimberly.reeder@veolia.com
2694919887 Ext.
Website
Description
The purpose of this course is to provide Veolia Water's managers with the skills to discuss performance expectations with others in a way that gains their commitment and sense of ownership.
Course Level
Basic thru Intermediate
Course Content
* Consequences for not clarifying performance expectations
* Key actions for clarifying performance expectations
* Crafting an open statement
*ended questions
* Responding to rough spots
* Practice clarifying performance expections
* Action planning
Target Audience
Front Line Supervisors/Managers and Higher
Training Format
Classroom