Course Details
Course Details
Course ID
3482
Course Name
Customer Complaints About Water Quality
Contact Hours
4.0
Approved Industry
Drinking Water
Partner Name
American Water Works Association - PA Section
Primary Contact
Melanie Greene
melanie@paawwa.org
717-774-8870 Ext.
Website
Description
> Why track customer complaints?
> What application do the SMCLs provide?
> What value do complaints provide?
> What are different types of complaints?
> How are complaints tracked?
> How do we respond to complaints?
> What are common causes in the distribution system?
> What are common causes in premise plumbing?
Course Level
Basic thru Intermediate
Course Content
> Course Introduction
> Introduction on complaints
> Questions to class and group exercise
> Attitues about complaints
> Dealing with customers
> Getting the most out of complaints
> Distribution system causes
> Customer plumbing causes
> Responses to compliants
> SMCLs
> Complaints as early warning
> Review of key concepts
> References
> Quiz
Target Audience
The audience ranges from water system operators to supervisors to managers, including laboratory and sampling staff, and including regulatory and public health personnel.
Training Format
Classroom