Course Details
Course Details
Course ID
3702
Course Name
Media Training
Contact Hours
7.0
Approved Industry
Drinking Water and Wastewater
Partner Name
American Water
Primary Contact
Monica Troutman
monica.troutman@amwater.com
7172059705 Ext.
Website
Description
Participants learn how to effectively speak to the public through the media so that customers receive accurate and appropriate information.
Course Level
Basic thru Intermediate
Course Content
> Identify the steps necessary to prepare properly to meet with the media.
> Practice answering questions which may be asked of water company employees during a crisis/rate case, etc.
> Develop alternate responses for No comment.
> List the Do's and Don'ts of what to say in an interview.
> Identify the type of reporter.
Target Audience
Management personnel who would act as spokespersons for PA American Water.
Training Format
Classroom