Course Details
Course Details
Course ID
3793
Course Name
Customer Complaints About Water Quality
Contact Hours
4.0
Approved Industry
Drinking Water
Partner Name
Water Works Operators' Association of Pennsylvania
Primary Contact
Philip DePoe
philipdepoe@lehighcountyauthority.org
7178878953 Ext.
Website
Description
Questions addressed in this course:
> Why track customer complaints?
> What application do the SMCLs provide?
> What value do complaints provide?
> What are different types of complaints?
> How are complaints tracked?
> What are common causes in the distributon system?
> What are common causes in premise plumbing?
Course Level
Basic thru Intermediate
Course Content
> Course Introduction
> Introduction on complaints
> Questions to class and group exercise
> Attitues about complaints
> Dealing with customers
> Getting the most out of complaints
> Distribution system causes
> Customer plumbing causes
> Responses to compliants
> SMCLs
> Complaints as early warning
> Review of key concepts
> References
> Quiz
Target Audience
The attendees will be water system operators, supervisors and managers (including laboratory and sampling staff) and regulatory health personell.
Training Format
Classroom