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3995

Chief Plant Operator as a Leader

7.0

Drinking Water and Wastewater

Maryland Center for Environmental Training

Rachel Pingitore

rpingitore@mcet.org

3019347519 Ext.

Partner Website

Water/wastewater utilities are constantly challenged to produce high-quality plant effluents. Often the leader charged with this mission was previously employed as an operator and was promoted to Chief Operator (or Foreman, or other official title), or hired from outside the organization because of the individual's technical skills, personal attributes, or good timing. Unfortunately, it is very common that the hiring is completed and implemented without offering the successful applicant any formal leadership training resulting in a seat of the pants leadership style susceptible to miscommunications, resentment, and ineffectiveness. This course is intended to fill this void by exploring frontline leadership fundamentals as they relate to water and wastewater treatment.

Intermediate thru Advanced

* The Essence of Leadership * The Relationship Between Influence, Motivation, and Power * Formal and Informal Power Characteristics and Application * Authoritarian and Collaborative Leadership Approaches * The Situational Leadership Model * The Importance and Application of Situational Leadership * Workforce Characteristics in Terms of Employee Wants and Needs * The Recognition and Motivation of Different Employee Types * The Keys to Hiring a Potentially Excellent Frontline Leader * The Transition from an Operator to a Leadership Position * Effective Verbal and Written Communication Approaches for the Front Line Leader

Current water/wastewater utility managers, superintendents, and especially, chief operators, foremen, leadmen, operators, technicians and mechanics who aspire to future leadership position or who have recently been promoted to a leadership position

Classroom