Course Details
Course Details
Course ID
5121
Course Name
How to Resolve Conflict Effectively
Contact Hours
3.0
Approved Industry
Drinking Water and Wastewater
Partner Name
American Water
Primary Contact
Monica Troutman
monica.troutman@amwater.com
7172059705 Ext.
Website
Description
Reaching or even attempting a win-win solution to conflict requires a willing and active attempt to understand the other person’s stated – and unstated – needs. Learn the effective approach of asking good questions aimed at uncovering what is important to the other person so that these issues can become part of the negotiation process.
Course Level
Basic/Precertification
Course Content
Assumptions about conflict
Styles of conflict
Causes of conflict
Value of conflict
Conflict strategies for a positive resolution
Win/win situations
Target Audience
All employees
Training Format
Classroom