Course Details
Course Details
Course ID
653
Course Name
Risk Communication
Contact Hours
7.0
Approved Industry
Drinking Water and Wastewater
Partner Name
Pennsylvania Rural Water Association
Primary Contact
Joel Jordan
jjordan@prwa.com
8143539302 Ext. 201
Website
Description
With the increased possibility of an unforseen event happening natural and man-made events create high concern, low trust situations that can become sensitive and/or controversial situations. The need for Public Utility personnel to be able to communicate to their customers, their community and the media, risk communication; a science-based approach, is a necessary skill. This course designed by the EPA's Drinking Water Academy addresses such issues as source water concerns, regulatory decisions, crisis and emergency response and reduced customer confidence. How to establish a relationship with the media and when to deal with the media is also addressed.
Course Level
Basic thru Intermediate
Course Content
* Risk Communication Principles
* SDWA Risk Concepts & Program Communication Challenges
* Tools for Success
* Developing Key Messages
* Holding Public Meetings
* Crisis and Emergency Response
* News Media Relations
Target Audience
Operators, Board Members, Regulations, Office Staff, Managers
Training Format
Classroom