Course Details
Course Details
Course ID
7328
Course Name
Controlling Water Utility Apparent Losses in Customer Metering and Billing Operations
Contact Hours
5.5
Approved Industry
Drinking Water
Partner Name
PA DEP: Training Section
Primary Contact
Jill Anderson
jianderson@pa.gov
7177724049 Ext.
Website
Description
Most water utilities use a water meter on customer service lines to measure volume and bill customers for usage. Meters promote conservation and are the basis for water system revenue. Metering and billing are complex operations that span multiple utility departments. When these operations are not optimized, a utility may have apparent water losses and not be able to recover revenue that is due. This course will provide utilities with the tools to assess metering and billing practices at their utility and develop a plan to reduce apparent water losses.
Course Level
Intermediate thru Advanced
Course Content
- Characteristics of Water Utility Metering and Billing Systems
- The Nature, Occurrence, and Impacts of Apparent Losses in Water Utilities
- Assessing Customer Billing Operations for Systematic Data Handling Error
- Customer Metering Fundamentals, Best Practices and Pitfalls
- Assessing the Extent of Unauthorized Consumption in a Water Utility
- Metering and Billing Exercise
- Review of AMR/AMI Technologies and role in Controlling Apparent Losses
- Case Study -- Monaca Borough
- Controlling Unauthorized Consumption
- Organizing the Revenue Protection Program
Target Audience
Water operators, managers, board/authority members
Training Format
Classroom