Course Details
Course Details
Course ID
7420
Course Name
Dealing with Angry People and Stress and Worker Safety
Contact Hours
3.0
Approved Industry
Drinking Water and Wastewater
Partner Name
Pennsylvania Rural Water Association
Primary Contact
Joel Jordan
jjordan@prwa.com
8143539302 Ext. 201
Website
Description
This course provides awareness of those things which may cause anger and discontentment on those with whom you deal on a daily basis and methods to defuse situations and achieve good results. Part 2 provides understanding of the types of daily stressors functioning in a worker’s life and the means to address various types to reduce injury and illness in the workplace.
Course Level
Basic thru Intermediate
Course Content
Understanding Angry People
Strategies for Dealing with Angry People
Quiz
Stress
Effects of Stress
Reducing Stress
Quiz
Target Audience
Water or wastewater operators and system personnel who regularly interact with the public and others.
Training Format
Classroom