Course Details
Course Details
Course ID
7755
Course Name
Customer Complaints about Water Quality in the Distribution System
Contact Hours
3.0
Approved Industry
Drinking Water
Partner Name
Pennsylvania Rural Water Association
Primary Contact
Joel Jordan
jjordan@prwa.com
8143539302 Ext. 201
Website
Description
This course covers the following concerns: Why track customer complaints? What application do the SMCLs provide? What value do complaints provide? What are different types of complaints? How are complaints tracked? What are common causes in the distribution system? What are common causes in premise plumbing?
Course Level
Basic thru Intermediate
Course Content
> Course Introduction
> Introduction on complaints
> Questions to class and group exercise
> Attitudes about complaints
> Dealing with customers
> Getting the most out of complaints
> Distribution system causes
> Customer plumbing causes
> Responses to complaints
> SMCLs
> Complaints as early warning
> Review of key concepts
> Quiz
Target Audience
Water system operators, managers and personnel.
Training Format
Classroom