Course Details
Course Details
Course ID
8699
Course Name
Management & Supervisory Leadership Training Program - Webinar
Contact Hours
20.0
Approved Industry
Drinking Water and Wastewater
Partner Name
American Water Works Association - PA Section
Primary Contact
Melanie Greene
melanie@paawwa.org
717-774-8870 Ext.
Website
Description
The course teaches effective supervisory, management and leadership skills and methods that can be applied to a crew, unit, division, department or organization. Participants learn that they can be a leader in any hierarchical position in their organization, and what it takes to make an effective team, handle conflict by communicating more
effectively (interest versus position), lead and manage change, and create a work personal development plan. For more detail, attached is the institute brochure for Virginia course dates November 16 - December 17, 2020.
Course Level
Intermediate
Course Content
The Art of Leadership
The Leader's Role in Performance Management
The leadership of Change
Managing Conflict
Collaboration and Teams
See Attachment: "Art's Zoom Basic 2 Hour Class for 4 week course timeline"
Target Audience
Public Service and Public authority employees at all levels: Operations, maintenance, engineering, laboratory, supervisors, managers, directors, executive directors, town and city managers, board members
Training Format
Virtual Synchronous