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8755

Intermediate Asset Management Series: Level of Service

1.5

Drinking Water and Wastewater

Environmental Finance Center Network

Cristen Crew

cgcrew@syr.edu

Ext.

Partner Website

The EFCN provides free training to small water utilities in all U.S. states and territories as part of a cooperative agreement with the US EPA. This free, 1.5 hour online training is intended to serve water and waste water utility improve and maintain their system using components of Asset Management. Asset management provides utility managers and decision-makers with critical information on capital assets and timing of investments. Some key steps for asset management are making an inventory of critical assets, evaluating their condition and performance, and developing plans to maintain, repair, and replace assets and to fund these activities. These skills are critical for ensuring that water utility personnel, managers, board members, and other decision-makers are able to maximize their operations and maintenance funds, to better serve their customers and ensure long-term public health and safety standards are met. This training focuses specifically on level of service, especially how to develop a mission statement and set level-of-service goals.

Basic thru Intermediate

Asset Management is a process that allows a water or wastewater system to better manage its assets and improve the workday for its employees. It helps improve efficiency and reduce unplanned, reactionary activities in favor of more planned, proactive work. Hence, asset management is a strategic way of thinking about assets: an iterative process that involves five core concepts: o Level of Service o Asset Inventory & GIS Mapping o Criticality o Life Cycle Costing o Sustainable, Long-Term funding As we move beyond the basics of asset management, we will briefly revisit the overall thought-process of asset management during the first part of this training, focusing more specifically on more advanced concepts related to level of service. This virtual training module will focus on setting and tracking level of service goals. We will discuss: o The mission statement o Tracking goals o What data to collect o How the data drives the actions you will take o Reporting results o Commu

This workshop if appropriate for water and wastewater utility staff that are faced with making managerial or financial decisions or who are learning managerial skills to advance their careers at utilities serving fewer than 10,000 people . This workshop is also appropriate for for utility and town decision makers involved with the financial management of the water systems, including: utility directors, finance directors, town managers, elected officials, board members, clerks, and others who oversee the financial planning and management of water systems.

Virtual Synchronous