Course Details
Course Details
Course ID
9380
Course Name
Skills for Successful Communication
Contact Hours
3.0
Approved Industry
Drinking Water and Wastewater
Partner Name
Pennsylvania Rural Water Association
Primary Contact
Joel Jordan
jjordan@prwa.com
8143539302 Ext. 201
Website
Description
Communication in any workplace is important to ensure effective work is done. Water and Wastewater utilities also must communicate with customers and outside entities. Successful use of communication skills will assist operators, managers, and office staff to function well within the utility and outside it.
Course Level
Basic thru Intermediate
Course Content
Importance of Communication
Types of Non-Verbal Communication
Listening as a Skill
Vocal Communication Tools
Having Difficult Conversations
Communicating by Phone
Communication as a Human Skill
Quizzes/Assessments
Target Audience
Operators, Managers, Office Staff, and other personnel of water and wastewater systems.
Training Format
Classroom