Course Details
Course Details
Course ID
9616
Course Name
Frontline Leadership for Municipal Authority Supervisors and Managers
Contact Hours
11.0
Approved Industry
Drinking Water and Wastewater
Partner Name
Argos HR Solutions, LLC
Primary Contact
Barry Wolfe
bwolfe@argoshr.com
4125085319 Ext.
Website
Description
Help municipal & municipal authority managers transition from "managing the daily whirlwind" to achieving value-add deliverables through subordinates and co-workers.
Course Level
Basic thru Intermediate
Course Content
Day One
The 4Cs of Leadership
• What is Leadership?
• The 4Cs
• The 6 Qualities of the 4Cs
• The Behaviors that drive the 6 Qualities
• Assessment: Complete the 4Cs Self-Assessment & Personal Commitment Plan
Controlling Yourself
• Why what you say means less than how you say it
• When anger in leaders is very bad
• When anger in leaders is useful
• Nine ways to control anger
• 5 Steps for dealing with someone else’s anger
• How to earn respect
• Attitude vs. Behavior
• Assessment: Quiz
Personal Productivity
• Activities vs. Results
• Results vs. Value
• Finding the true priority work
• Action Plan
• Planning effective days
• Conquering procrastination
• Defending your day from time-stealers
• The Truth about Multitasking
• Exercise: Identify the high-value/high-priority job; create a preliminary Action Plan
• Assessment: Quiz
Day Two
Grow the Team
• Hiring vs growing talent
• The difference between training and development
• What employees really want
•
Target Audience
Supervisors, managers, directors, and executive directors in municipalities and municipal authorities.
Training Format
Classroom