Course Details
Course Details
Course ID
9764
Course Name
Dealing with Angry People and Stress and Worker Safety
Contact Hours
3.0
Approved Industry
Drinking Water and Wastewater
Partner Name
J Reif Consulting
Primary Contact
James Reif
jreif@jreifconsulting.com
484-431-8542 Ext.
Website
Description
This course provides awareness of those things which may cause anger and discontentment on those with whom you deal on a daily basis and methods to defuse situations and achieve good results. Part 2 provides understanding of the types of daily stressors functioning in a worker’s life and the means to address various types to reduce injury and illness in the workplace.
Course Level
Basic thru Intermediate
Course Content
Understanding Angry People Strategies for Dealing with Angry People Quiz Stress Effects of Stress Reducing Stress Quiz
Target Audience
Water or wastewater operators and system personnel who regularly interact with the public and others.
Training Format
Classroom