GreenPort FAQ's

• What is GreenPort?

  GreenPort is your one-stop-shop for all of your Department of Environmental Protection (DEP), Department of Conservation and Natural Resources (DCNR), Pennsylvania Department of Agriculture (PDA) Applications and Milk Marketing Board (MMB). The New GreenPort consolidates all of your applications in one dashboard.

  
  

  Different services and applications are available by registering or logging in. After logging in, you can access electronic services that allow you to report radon, submit Mine Subsidence Insurance applications, enter data for Chapter 110, Water Allocation and Water Management Plan reporting, apply for the Waste Transportation Safety Program, submit an Air Quality Request for Determination and access to ePermitting.

• What is the New GreenPort + PA Keystone Login Integration?

  We have integrated the PA Keystone Login with the New GreenPort! Keystone Login is a single, secure user credential that is used to log in to multiple online services from the Commonwealth of Pennsylvania, replacing existing PALogin credentials. Benefits include increased security and convenience.

  
  

  All of your DEP, DCNR, PDA, and MMB Applications that use the PA Keystone Login will be consolidated in this dashboard. If you have an existing DEP GreenPort account, you may import your existing access here.

• What happened to my old DEP GreenPort Account?

  We saved your old DEP GreenPort Account. However, you need to log in using your old credentials and import your old DEP GreenPort profile.

• How do I Import my old DEP GreenPort profile?

  When you login for the first time you will be taken to a step-by-step process to import your old DEP GreenPort profile. Another option is to go to your profile drop down menu from the top right corner, then select Import DEP GreenPort Profile.

• What if I have multiple old DEP GreenPort usernames or accounts?

  If you think you have more than one old DEP GreenPort username. You must log in separately with your usernames and then import each profile. All of your applications from different accounts will be consolidated on your New GreenPort dashboard.

• I don't see my DEP, DCNR, PDA, or MMB Application in the New GreenPort?

  DEP, DCNR, PDA, and MMB Applications that use the Keystone Login will be consolidated in the new GreenPort dashboard. If you don’t see your application here, that means that the application is not using the PA Keystone Login. You will be notified when that application has integrated with PA Keystone Login.

• Why can't I use my email address as my username during GreenPort account registration?

  At this time, GreenPort does now allow email addresses to be used as usernames. You must create a separate username for your new GreenPort account. Only alphanumeric characters are allowed (Example: JohnDoe11).

• Why can’t I login to GreenPort using my email address that I used on other Commonwealth websites?

  GreenPort does not accept an email address as a username at this time. Suppose you created a PA Keystone Login account on other Commonwealth websites and used your email address as your username. In that case, you must create a separate account on GreenPort. Please make sure you use a different email address associated to the new GreenPort username.

• How to delete temporary internet files

  The intended purpose is to delete the browser's temporary internet files and to check for newer version of stored pages at every visit. If these options are not available to you, contact the IT coordinator for your organization.

  • Open Microsoft Internet Explorer (IE).
  • Click the Tools option on the IE menu bar.
  • Select Internet Options from the selection list. The Internet Options pane will open.
  • Click the Delete Files button on the Internet Options pane General tab. The Delete Files pane will open.
  • Click the OK button on the Delete Files pane. This operation may take several seconds to complete.
  • Click the Settings button on the Internet Options pane General tab. The Settings pane will open.
  • Select "Every visit to the page".
  • Click the OK button on the Settings pane. The Settings pane will close.
  • Click the OK button on the Internet Options pane. The Internet Options pane will close.

• Why do I see Invalid username/password combination?

  The GreenPort password is case sensitive. Check your GreenPort account information and be sure to enter the correct Username and password. Multiple attempts will be locked you out.

• I think got locked out after multiple attempts to login?

  If you need your account unlocked, please call the IT service desk at 717.787.HELP(717.787.4357) between the hours 7:30 AM - 5:00 PM Monday-Friday.

• Why do I see ERROR: There was an unexpected exception during the login process - (unexpected_exception)?

  The unexpected exception error generally occurs as a result of page caching. Closing your browser and opening a new session usually will correct the problem. If the problem persists, try to delete your temporary internet files.

Keystone FAQ's

• What is Keystone ID?

  Keystone ID is an online account management system used by the Department of Human Services, Department of Labor & Industry or State Employees’ Retirement System. Like Keystone Login, it allows a user to log into multiple online services with the same credentials. Keystone ID user accounts will eventually be transitioned to Keystone Login. Commonwealth agencies will notify users with online accounts when it is time to transition to Keystone Login. Please note that if you currently have a Keystone ID account, you can use the same username and password to access online services that use Keystone Login

• What is PA Keystone Login?

  Keystone Login is a single, secure user credential that is used to log in to multiple online services from the Commonwealth of Pennsylvania, replacing existing PALogin credentials. Benefits include increased security and convenience.

• Why am I getting Keystone Login error messages?

  This means that these errors are Keystone Login specific errors and not related to GreenPort. There could be different factors as to why you are seeing these error messages. Please refresh your page or try again later. You may also contact IT service desk for assistance.

• I already have a Keystone Login account, do I need to register?

  No, you do not need to register if you already have an existing Keystone Login account. Just log in and verify your information.